The internet should be seen as a living, breathing thing. It’s dynamic, and the recipes for success on this platform are just as fickle. However, there is one thing that will always be an immutable rule: the internet, and the websites on it, are built for the users.
If there’s anyone who tells you that you don’t need a website to successfully market your brand, then you need to make new acquaintances because whoever that person is, they are dreadfully wrong.
The internet is the greatest invention of the century. It changed the way that information is accessed and shared forever. Gone are the days when businesses had to spend copious amounts of cash to be able to get a few minutes of exposure on mainstream television in the form of commercials.
Newspapers are now considered relics of a forgotten age in terms of marketing. Almost nobody uses them to introduce their brand to the general populace — and they are right to avoid doing so! The internet is simply, unequivocally, a much better platform to introduce yourself and your brand.
Traveling along the lines of online marketing, eCommerce websites are some of those that benefit most from the internet. Users can simply do a general Google search and if their website ranks high enough, they can easily net a steady stream of buyers.
Now, the importance of user experience comes into play.
There are many ways to streamline your eCommerce website, but our focus, for now, is the importance of doing so.
User experience refers to the interaction that your followers have with your brand. This could refer to your website, your products, your blogs, and your services. This is the same as how a stranger would interact with you on a casual stroll or how you would introduce yourself on your first date. This is all about establishing positive first impressions and building your relationship with each and every interaction.
The modern web surfer has an attention span of less than 5 seconds. If a website fails to catch his attention within that period, he would simply click away and search elsewhere.
An unoptimized website will have the same result; and so will a website that isn’t mobile-friendly.
A proper eCommerce website should make things easy for prospective buyers. A few staple systems that every eCommerce website should have are proper payment software and e-invoicing systems. These are the bread and butter of any eCommerce website when it comes to providing a seamless buyer experience.
With these systems, a buyer doesn’t really have to do much. They simply browse, select, and pay – all at the touch of a button and a click of the mouse. This ease of use also encourages trust and loyalty. Nothing generates a stable source of income better than happy customers who return for your products and services.
Understanding your prospective buyers doesn’t really require rocket science. It’s just a matter of putting yourself in their shoes and making an effort to understand what they want. You can even go the extra mile by allowing your buyers to leave feedback.
Take this principle to heart and you can be sure that your business is going to grow.