What Is The Basis For Theme Support?
Please understand that we are NOT REQUIRED to offer theme support, neither is this implied or included by the purchasing of our theme. However, it is in good faith that we offer a level of complimentary theme support with every sale. That being said, it is our goal to offer theme related support in a timely efficient manner.
We want our customers to be fully satisfied with our themes, so we provide an extensive customer support. We won’t leave you with your troubles and we will answer all your questions.
How Do I Get Support?
We only offer theme related support via our PREMIUM SUPPORT FORM
How Soon Can I Expect a Response?
Our support hours are Monday – Friday, 9:00am – 6:00pm (GMT+5). Upon receiving a premium support email, we make it our goal to respond within 48 hours. Please note that most of them are handled within 24 hours.
What exactly IS ‘Theme Support’?
We only offer support for our themes, features and functionality unique to our theme (beyond that of WordPress). Please note that we cannot assist with general WordPress support or help with theme modifications and customizations in any capacity within our complimentary theme support. We do offer paid customization service for an hourly rate, if you are wanting to change something about your theme.
WHAT IS NOT INCLUDED IN THEME SUPPORT
- Third-party plugins
- WordPress Support & How-To’s (Use wordpress.org forums for that)
- Addition of New Features
- Extending Default Theme Features
- Theme Modifications and Customizations
What If I Really Need Theme Customization?
When time is available we are available to help with paid theme modifications and customizations. Our standard hourly rate is (USD) $20 per/hour. Once you’ve determined the details of what you need done, you may contact us via the premium support form.
What If I Find A Bug?
We will address all theme bugs as quickly as possible once they are brought to our attention. Once we have corrected, tested, and updated our theme files, we notify of an available update ready for download at TutorialChip using a ‘sticky’. You can then head on over to ThemeForest to re-download the new version of the theme files.