{"id":41790,"date":"2022-02-09T02:34:00","date_gmt":"2022-02-08T21:34:00","guid":{"rendered":"https:\/\/www.tutorialchip.com\/?p=41790"},"modified":"2022-02-09T20:22:00","modified_gmt":"2022-02-09T15:22:00","slug":"a-quick-guide-for-managing-your-businesss-communications","status":"publish","type":"post","link":"https:\/\/www.tutorialchip.com\/business\/a-quick-guide-for-managing-your-businesss-communications\/","title":{"rendered":"A Quick Guide for Managing Your Business\u2019s Communications"},"content":{"rendered":"\n<p>Communications is a complex subsection of business management that\ncannot be taken seriously enough. Without efficient communications, the links\nholding your business together begin to break, departments or staff members\nstart to drift from the company line, and customers are at risk of getting lost\nor confused.<\/p>\n\n\n\n<p>This quick guide will address four key areas of business communications, <a href=\"https:\/\/www.ringcentral.com\/office\/features\/toll-free-numbers\/overview.html\">toll free phone numbers<\/a>, emails, internal communications and customer response \u2013 and touch briefly on how to circulate information, goals and notifications effectively.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"800\" height=\"418\" data-src=\"https:\/\/www.tutorialchip.com\/wp-content\/uploads\/2020\/09\/Business\u2019s-Communications.png\" alt=\"\" class=\"wp-image-41791 lazyload\" data-srcset=\"https:\/\/www.tutorialchip.com\/wp-content\/uploads\/2020\/09\/Business\u2019s-Communications.png 800w, https:\/\/www.tutorialchip.com\/wp-content\/uploads\/2020\/09\/Business\u2019s-Communications-520x272.png 520w, https:\/\/www.tutorialchip.com\/wp-content\/uploads\/2020\/09\/Business\u2019s-Communications-768x401.png 768w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/418;\" \/><noscript><img loading=\"lazy\" width=\"800\" height=\"418\" src=\"https:\/\/www.tutorialchip.com\/wp-content\/uploads\/2020\/09\/Business\u2019s-Communications.png\" alt=\"\" class=\"wp-image-41791\" srcset=\"https:\/\/www.tutorialchip.com\/wp-content\/uploads\/2020\/09\/Business\u2019s-Communications.png 800w, https:\/\/www.tutorialchip.com\/wp-content\/uploads\/2020\/09\/Business\u2019s-Communications-520x272.png 520w, https:\/\/www.tutorialchip.com\/wp-content\/uploads\/2020\/09\/Business\u2019s-Communications-768x401.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/noscript><\/figure>\n\n\n\n<h2 id=\"business-communications\">Business Communications<\/h2>\n\n\n\n<p>Brand management, marketing, public relations, community engagement and\nevent management all fall under business communications. Naturally, these are\nkey to making your system operate smoothly and giving customers and consumers\nthe best possible experience with your business. <\/p>\n\n\n\n<p>As customers would still <a href=\"https:\/\/hbr.org\/2017\/07\/your-customers-still-want-to-talk-to-a-human-being\">rather\ntalk to a human expert<\/a> when making a purchase, having an\naccessible and reliable phone line, as well as an email service, is of\nparamount importance.<\/p>\n\n\n\n<h3 id=\"phone-lines\">Phone lines<\/h3>\n\n\n\n<p>The first step to managing your business\u2019s communications is to ensure that your company phone line is not only functioning but that it is dependable, memorable, if possible, and cheap or free to call. Obtaining a <a href=\"https:\/\/kall8.com\/\">toll-free number<\/a> will help with this, making it free for landlines to call you even at long distances. <a href=\"https:\/\/businesstelecom.com.au\/\">Business phone systems<\/a>&nbsp;cannot be more useful.<\/p>\n\n\n\n<p>Having a telephone system that allows customers to get quick answers\nwith product queries, service inquiries, or general complaints will speed up\nthe rate at which your company can deal with them while also improving their\ncustomer experience. To best cater to customer needs, ensure your phone line is\nequipped with caller ID and voice mail functions.<\/p>\n\n\n\n<p>Phone lines also enable conference calling, which will be further\ndiscussed under \u2018Internal Communications\u2019 below. <\/p>\n\n\n\n<h3 id=\"emails\">Emails<\/h3>\n\n\n\n<p>Some customers prefer to email or text a business rather than call them\nor walk into the store or office. When this is the case, they expect a same-day\nor reasonably quick response, so consider <a href=\"https:\/\/www.superoffice.com\/blog\/response-times\/\">how you can\nreduce response times<\/a> using software, email alerts and\ntemplates wherever possible. <\/p>\n\n\n\n<p>Emails are an excellent method of disseminating information such as\npromotions, offers and information on new services or products. Sending\ncreative, engaging and informative emails is essential to any business\u2019s\ncommunications strategy.<\/p>\n\n\n\n<h3 id=\"internal-communications\">Internal Communications<\/h3>\n\n\n\n<p>Besides external communication with your customers, effective\ncommunications can aid your employees and stakeholders in various ways.<\/p>\n\n\n\n<p>Conference calls allow multiple offices to hold meetings without having\nto travel, while internal emails are vital to updating staff on policy changes,\nfuture plans and working guidelines. Leaving your employees in the dark will\nconfuse them and risk them not working to the standards or strategies you are\ntrying to implement.<\/p>\n\n\n\n<h3 id=\"customer-response\">Customer Response<\/h3>\n\n\n\n<p>Whether through telephone, email, post or in person, perfecting your customer response strategy is central to guaranteeing customer satisfaction and encouraging customer loyalty. When a customer makes a complaint, treat it with prompt care and attempt to resolve the issue, even if you disagree with it. You could also leverage <a href=\"https:\/\/www.cloudtalk.io\/conference-calls\">conference calling<\/a> to ensure that multiple members of your team, along with managers, can address the problems faced by the customer. This would help you resolve their issues instantly.<\/p>\n\n\n\n<p><iframe loading=\"lazy\" data-src=\"https:\/\/blog.clover.com\/wp-content\/uploads\/2021\/04\/when-customers-behave-badly.pdf\" width=\"660\" height=\"2220\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n\n\n\n<p>Infographic created by Clover Network, a <a href=\"https:\/\/www.clover.com\/small-business-resources\/merchant-services\">merchant services<\/a> provider.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Communications is a complex subsection of business management that cannot be taken seriously&#8230;<\/p>\n","protected":false},"author":2,"featured_media":41791,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[1289],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - 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